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The UK Government has introduced
new rules on tobacco products. Packs
must be compliant by May 2017, but you
will start to see changes before then.


These terms set out how we may use the personal data you provide or which we collect about you when you use www.packchanges.co.uk.

1. Information about Gallaher

This website is owned and operated by, or on behalf of, Gallaher Limited (registered number 01501573), a company incorporated in England and Wales whose registered office is at Members Hill, Brooklands Road, Weybridge, Surrey KT13 0QU England and whose VAT registration number is 689398450 ("Gallaher", "we", "us" or "our"). Gallaher Limited is the registered trading company for JTI in the UK. We comply with the Data Protection Act 1998 (the "DPA") and for the purposes of the DPA, where relevant, we are the data controller. This policy may vary from time to time so please check it regularly.

2. The personal data we collect

We may collect the following personal data about you:

  • personal data you provide if you contact us (by email or post) to request information;
  • personal data gathered using cookies;
  • details of your visits to our website including but not limited to traffic data, location data, weblogs and other communication data;
  • information about your computer including where available your IP address, operating system and browser type and for system administration. This is statistical data and does not identify any individual.

3. How we use personal data collected

We may use and process the personal data you provide for the purposes outlined below as well as for any purposes specified at the time of collection:

  • to send you information you have requested;
  • to deal with your enquiries;
  • to contact you by email with information that you have requested;
  • to help us develop this website to be more useful to you;
  • for website user processing research or analysis including to collect statistics, responses to any surveys and questionnaires, traffic patterns and related site information. (We aggregate this data and it does not identify any website users); and/or
  • for internal purposes for research, analysis, testing, monitoring, risk management and administrative purposes;

4. Disclosure of your personal data

We shall only disclose the personal data to our selected third party business partners where necessary in order to provide the website or respond to an enquiry. We may disclose the personal data to our group companies and affiliates or third party data processers who may process data on our behalf to enable us to carry out our usual business practices. We may disclose your personal data to third parties in the following circumstances:

  • to undertake the activities listed above;
  • to conform to legal requirements or comply with legal process;
  • to assist in the investigation of suspected illegal or wrongful activity. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • to protect and defend our rights or property; and/or
  • to deal with any misuse of the website.

5. Your rights

When you use this website and provide us with your personal data you are agreeing that we may use your personal data for the purposes set out in this policy. You have the right to:

  • apply for a copy of the data we hold about you (for which we can charge an administration fee which is currently £10); and
  • request that we correct or remove any personal data which we hold about you which you believe is inaccurate or out of date;

6. Transferring personal data overseas

The personal data we collect from you is currently held within the European Economic Area ("EEA"). It is possible that in the future such personal data may be transferred, stored and/or processed outside the EEA. By submitting your personal data, you agree to this transfer, storing and/or processing. You should be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom, however we will take reasonable steps to ensure that your data is treated securely and in accordance with the DPA.

7. Links to other websites & news feeds

This policy only applies to this website. If you link to another website from here, you should remember to read and understand that website's privacy policy as well. We are not responsible for any use of your personal data that is made by other websites.

8. How users can contact us

If you need to contact us please do so via consumer@jti.com or write to us at Consumer Services Department, P.O. Box 371, Weybridge, Surrey KT13 0ZW.